Complaints & feedback

We want every client and family to feel listened to. If something is not right, please tell us. We take concerns seriously and aim to put things right quickly.

How to contact us

Email info@friendlysupportlimited.co.uk, call 07384 443845, or use our contact form. Please include your name, the person receiving support (if different), and what happened. We are available Monday to Sunday, 10am–9pm.

What happens next

1. We acknowledge your message within 2 working days.
2. A senior member of our team reviews the concern and may call you to understand more.
3. We agree actions and keep you updated until the matter is resolved.

If you are not satisfied

If you remain unhappy after our response, we will explain any further options available to you. For safeguarding concerns, see our safeguarding page.